EnglishChatter Standard Terms and Conditions of Electronic Commerce

of Korea Chatterbox Learning Co., Ltd.

Article 1. Purpose

These Terms and Conditions are intended to stipulate the rights, obligations, and responsibilities of Korea Chatterbox Learning Co., Ltd. (hereinafter referred to as the “Company”), which operates the EnglishChatter online platform (hereinafter referred to as the “Platform”), and of the users, with respect to the use of the internet-based English education services (hereinafter referred to as the “Services”) provided through the Platform.

Article 2. Definitions

• The “Platform” means the online platform set up by the Company to provide English education services to users by enabling course registration and payment through computers or other information and communication devices.
• The “User” means a member or non-member who accesses the Platform and receives the Services provided by the Company in accordance with these Terms and Conditions.
• The “Member” means a person who has registered as a member on the Platform and can continuously use the Services provided by the Company.
• The “Non-Member” means a person who uses the Services provided by the Company without registering as a member.
• The “Student” means a minor in grades 1 through 6 of elementary school, who must participate in lessons only through the account of a legal guardian (parent, etc.).
• The “Legal Guardian Account” means the account created by a parent or guardian, under which a student profile is generated and the Services are used.
• The “Subscription Product” means a course product purchased in 3-month, 6-month, 9-month, or 12-month units, in which the User selects the number of lessons per week and receives regular lessons accordingly.

Article 3. Display and Amendment of the Terms and Conditions

• The Company shall post the contents of these Terms and Conditions, the trade name, name of the representative, business address (including the address for handling consumer complaints), telephone number, email address, business registration number, mail-order business registration number, and personal information manager on the initial screen of the website so that Users can easily be aware of them. The detailed contents of the Terms and Conditions may be viewed through a linked page.
• Before a User agrees to the Terms and Conditions, the Company shall provide a separate linked screen or pop-up screen to ensure that the User confirms important matters such as withdrawal of subscription and refund conditions.
• The Company may amend these Terms and Conditions to the extent that such amendment does not violate applicable laws such as the Act on Consumer Protection in Electronic Commerce, etc.
• In the event of an amendment, the Company shall announce the effective date and reasons for the amendment, together with the current Terms and Conditions, from 7 days prior to the effective date until the day before the effective date. However, for amendments unfavorable to Users, a grace period of at least 30 days shall be given.
• The amended Terms and Conditions shall apply only to contracts entered into after the effective date, and contracts already concluded prior to the effective date shall be governed by the previous Terms and Conditions. Provided, however, that existing Users may apply the amended Terms and Conditions with the consent of the Company.
• Matters not stipulated in these Terms and Conditions and interpretation thereof shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., other relevant laws, or customary practices.

Article 4. Service Provision and Modification

• The Company performs the following tasks:
  • Provision of English education services and learning content
  • Course registration and conclusion of service contracts
  • Provision of contracted services (online classes, learning content, etc.)
  • Other tasks determined by the Company
• For the purpose of ensuring class quality and enhancing learning effectiveness, the Company may automatically record all classes. Recorded files may be accessed by students and legal guardians for review and may be submitted only when required by law or for dispute resolution.
• The Company may use AI technology to analyze learning data such as pronunciation, sentence structure, and participation, and such analysis results may be accessed by students and legal guardians.
• The specific scope and retention period of recordings and AI analysis shall be governed by the Privacy Policy.
• When the content of the Services or learning materials is changed, the Company shall announce the changed content and the date of provision.
• If the provision of the Services must be changed for unavoidable reasons, the Company shall immediately notify Users.
• In such cases, the Company shall compensate Users for any damages incurred, except where the Company proves that there was no intent or negligence.

Article 5. Subscription Products and Refund Policy

• Users may choose subscription products in 3-month, 6-month, 9-month, or 12-month units, and may freely select the number of lessons per week.
• Subscription products are automatically renewed.
• Refunds are not available in any of the following cases:
  • When the lesson period has expired, or when half or less of the total validity period remains (e.g., for a 30-day pass, refunds are not allowed once 15 days or fewer remain).
  • When the remaining number of lessons is half or less of the total lessons (e.g., for a 6-lesson pass, refunds are not allowed once 3 lessons or fewer remain).
  • Lessons that have already been completed or deducted. (e.g., Lessons canceled within 24 hours of the scheduled time or no-shows by the student.)
  • For lesson credits that were provided free of charge.
  • For lesson credits that have a history of extension.
  • For promotional lesson credits that include additional benefits, where such benefits have already been used (e.g., gifts, coupons, bonus items).
  • When the User requests a refund after account deletion.
• Refunds shall follow the “Act on Consumer Protection in Electronic Commerce” and the “Consumer Dispute Resolution Standards,” and shall be processed according to the following:
  • Before the first lesson begins: Full refund.
  • If any lessons have been used, the refund amount shall be calculated as follows:
    • Refund Amount = Actual Payment – (Value of Used Lessons + Penalty Fee)
      • Actual Payment: The total amount the User actually paid, after deducting coupons or reward points.
      • Value of Used Lessons:
        • Paid lessons: Calculated proportionally based on (Used Lessons ÷ Total Lessons) × Actual Payment.
        • Free lessons: Calculated based on the Company’s standard retail price.
      • Penalty Fee: Up to 10% of the Actual Payment.
• Any benefits provided at the time of purchase—such as discounts, gifts, or bonus lessons—may be reclaimed or deducted from the refund amount.
• Refund requests must be submitted to EnglishChatter Customer Support (via phone or email: [email protected]), and the Company will process the request within three (3) business days.
• If transaction fees are incurred depending on the payment method (PayPal, credit card, bank, etc.), such fees may be deducted from the refund amount.
• Lesson credits purchased or provided through a third party (e.g., partners, event giveaways) may be subject to the refund policy of the respective third party and may be non-refundable.
• This Refund Policy may be amended due to changes in relevant laws or Company policies. Any changes will be announced in advance and published on the official website.

Article 6. Suspension of Services

• The Company may temporarily suspend the provision of Services in the event of maintenance, replacement, malfunction, or interruption of information and communication facilities.
• If the temporary suspension of Services under paragraph 1 causes damage to the User, the Company shall compensate for such damage, except where the Company proves there was no intent or negligence.
• If Services cannot be provided due to business type conversion, business closure, or merger, the Company shall notify Users in accordance with Article 10 and compensate consumers according to the conditions initially presented.

Article 7. Membership Registration

• A User applies for membership by filling out member information in the form prescribed by the Company and expressing consent to these Terms and Conditions.
• The Company shall, in principle, accept such an application unless there are reasons such as false information provided, in which case the Company may refuse acceptance.
• The membership contract is established at the time the Company’s acceptance reaches the User.
• If there are any changes to the information registered at the time of membership application, the Member shall immediately notify the Company by modifying the information.
• Students shall use the Services only through a Legal Guardian Account. Users under the age of 14 may not create an account on their own. Paid contracts entered into by minors (under 19 years of age) require the consent of a legal guardian; absent such consent, the minor or the legal guardian may cancel the contract in accordance with applicable law.
  

Article 8. Withdrawal and Disqualification of Membership

• Members may request withdrawal from the Company at any time, and the Company shall process the withdrawal immediately.
• If a Member falls under any of the following, the Company may restrict or suspend membership:
  • Where false information was provided at the time of application
  • Where debts related to the use of the Company’s Services are not paid on time
  • Where the use of the Services interferes with others or information is misappropriated
  • Where the Services are used for illegal purposes or acts contrary to public order and morals
• If the same act is repeated twice or more, or the reason is not corrected within 30 days, the Company may terminate membership.
• When membership is terminated, the Company shall notify the Member, and the Member shall be given at least 30 days to provide an explanation before the termination is finalized.

Article 9. Protection of Personal Information and Minors

• The Company complies with the Personal Information Protection Act and the Act on the Protection of Children and Youth against Sexual Offenses and obtains consent from a legal guardian when collecting, using, or providing the personal information of children under 14.
• Student information is managed only under the parent account, and the parent may request access, modification, or deletion of the student profile and personal information at any time.
• Recorded class videos are retained for a certain period and then destroyed, and retention, access, and deletion policies are in accordance with the Privacy Policy.

Article 10. Notice to Members

• When the Company gives notice to a Member, such notice may be sent to the email address or in-platform notification designated in advance by agreement between the Company and the Member.
• For notices to an unspecified number of Members, the Company may substitute individual notice by posting the notice on the website bulletin board for at least one week. However, matters that significantly affect the transactions, rights, or obligations of the Member shall be individually notified.

Article 11. Course Registration and Consent to Provision of Personal Information

• Users apply for courses on the website by following the procedures below:
  • Search and select the Service (lessons, learning programs, etc.)
  • Enter required information such as name, address, phone number, and email address (or mobile number) of the applicant
  • Confirm important matters such as terms and conditions, refund policy, and restrictions on withdrawal of subscription
  • Indicate agreement to these Terms and Conditions and confirmation of item 3 above (e.g., by mouse click)
  • Submit the course application and confirm consent to the Company’s acceptance
  • Select payment method
• If the Company needs to provide the applicant’s personal information to a third party, it shall inform the purchaser of (1) the recipient of the personal information, (2) the purpose of use by the recipient, (3) the items of personal information to be provided, and (4) the retention and use period, and obtain consent. (The same shall apply to any changes.)
• If the Company outsources the processing of the applicant’s personal information to a third party, it shall inform the applicant of (1) the recipient of the outsourcing, and (2) the details of the outsourced tasks, and obtain consent. (The same shall apply to any changes.) Provided, however, that if the outsourcing is necessary for contract performance and related to the convenience of the applicant, the Company may notify via the Privacy Policy in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., without separate notice and consent.

Article 12. Formation of Contract

• The Company may refuse to accept a course application in the following cases. Provided, however, that in the case of a minor, if the legal guardian’s consent has not been obtained, the minor or the guardian may cancel the contract:
  • Where the application contains false information, omissions, or errors
  • Where a minor applies for paid Services without the consent of a legal guardian
  • Where significant technical difficulties are expected in providing the Service
• The contract is deemed concluded at the time the Company’s acceptance reaches the User in the form of a receipt confirmation notice.
• The Company’s acceptance shall include confirmation of the User’s application, availability of the Service, and information on correction or cancellation.

Article 13. Payment Methods

The payment for Services purchased on the website may be made using the following methods, and the Company shall not impose any additional fees for payment methods:

• Various account transfers, such as phone banking, mobile banking, internet banking, account transfer
• Prepaid cards, debit cards, and credit card payments
• Online wire transfer
• Electronic currency payments
• Coupons or promotion codes recognized by the Company
• Gift certificates contracted with or recognized by the Company
• Other electronic payment methods

Article 14. Receipt Confirmation, Course Modification, and Cancellation

• When the Company receives a User’s course application, it shall immediately issue a receipt confirmation notice.
• Upon receiving the receipt confirmation, the User may request modification or cancellation of the application without delay if there is any discrepancy in the expression of intent. If the request is made before the Service is provided, the Company shall process it immediately. However, if payment has already been made, the provisions on withdrawal of subscription in Article 15 shall apply.

Article 15. Service Commencement and Delivery

• Unless otherwise agreed with the User, the Company shall take necessary measures, such as account activation, confirmation of class schedules, and guidance for accessing online classes within 3 business days from the date the User makes the application.
• The Company shall specify the method, timing, and schedule of Service provision on the website. If the Company exceeds the agreed period of provision, it shall compensate the User for resulting damages, unless the Company proves the absence of intent or negligence.

Article 16. Refunds

If it becomes impossible or significantly difficult to provide the Services applied for by the User, the Company shall notify the User without delay and, if payment has been received, refund it within 3 business days or take necessary measures for a refund.

Article 17. Withdrawal of Subscription, etc.

• A User may withdraw from the contract within seven (7) days from the date of contract conclusion or from the date of receiving notice of the contract details, in accordance with the Act on Consumer Protection in Electronic Commerce, etc.
• However, withdrawal may be restricted in the following cases as prescribed by law:
  • Where digital content has already been used or partially consumed;
  • Where the value of the Services has been significantly reduced due to the passage of time; or
  • Other cases where withdrawal is restricted under applicable laws.

Article 18. Effects of Withdrawal of Subscription, etc.

The Company shall process refunds resulting from a valid withdrawal of subscription in accordance with Article 5 (Refund Policy).

Article 19. Protection of Personal Information

• The Company shall collect only the minimum personal information necessary for providing Services.
• The Company shall establish and disclose a separate Privacy Policy regarding the collection, use, provision, and outsourcing of personal information.
• The Company shall notify the User of the purpose when collecting and using personal information and obtain consent.
• The Company shall not use the collected personal information for purposes other than those notified, and if a new purpose arises or information is provided to a third party, the User shall be informed and consent obtained, except as otherwise provided by law.
• Where consent is required, the Company shall notify in advance the identity of the personal information manager (name, contact details), the purpose of collection and use, the recipient and items of personal information, and the period of retention and use.
• Users may request access to or correction of their personal information at any time, and the Company shall promptly take necessary measures. While correction is pending, the Company shall not use the relevant personal information.
• The Company shall minimize the number of personnel handling Users’ personal information and shall be responsible for damages caused by loss, theft, leakage, unauthorized provision, or alteration of personal information, including financial information.
• When the purpose of collection or provision is achieved, the Company or the third party shall destroy the personal information without delay.
• The Company shall not pre-check the consent box for collection/use/provision of personal information, and shall not restrict Services or membership if the User refuses to consent to optional information.

Article 20. Obligations of the Company

• The Company shall not engage in acts prohibited by laws or these Terms and Conditions, or acts contrary to public morals, and shall use best efforts to provide continuous and stable Services in accordance with these Terms and Conditions.
• The Company shall maintain necessary technical and administrative safeguards to ensure the security of Users’ personal information (including financial information).
• If the Company engages in false or misleading advertising related to the Services, it shall be liable for damages suffered by Users.
• The Company shall not send unsolicited commercial emails for profit to Users.

Article 21. Obligations Regarding Member ID and Password

• Except as provided in Article 19, responsibility for managing IDs and passwords lies with the Member.
• Members shall not allow their ID and password to be used by third parties.
• If a Member becomes aware that their ID or password has been stolen or is being used by a third party, they shall immediately notify the Company and follow its guidance.

Article 22. Obligations of Users

Users shall not engage in the following acts:

• Providing false information when applying or changing registration details
• Stealing others’ information or fraudulently using payment methods
• Unauthorized modification of information posted on the website or transmission/posting of unauthorized information (programs, etc.)
• Infringement of the intellectual property rights of the Company or third parties
• Defaming the Company or third parties, or obstructing their business
• Posting or disclosing information on the website that is illegal or contrary to public morals (obscene, violent, etc.)
• Unauthorized recording, copying, distribution, or transmission of classes (including video lessons) and study materials
• Harassing teachers or other members, soliciting inappropriate contact, or inducing illegal off-platform transactions

Article 23. Relationship between Linked Websites

• Where an upper website and a lower website are connected via hyperlink, the former is a “linking website” and the latter is a “linked website.”
• If the linking website specifies on its initial screen or through a pop-up that it does not guarantee transactions conducted independently by the linked website, it shall not be liable for such transactions.

Article 24. Copyright and Restrictions on Use

• Copyrights and other intellectual property rights in works created by the Company (website content, textbooks, class materials, recordings, etc.) belong to the Company.
• Without the prior written consent of the Company, Users shall not use or allow third parties to use such intellectual property for profit by means such as reproduction, transmission, publication, distribution, or broadcasting.
• Where the Company uses copyrights belonging to Users in accordance with an agreement, the Company shall notify the relevant User.
• All textbooks, content, platforms, software, and recordings provided by the Company are Company’s intellectual property, and Users and students may use them only for class participation and personal study.
• Reverse engineering, unauthorized reproduction, distribution, modification, crawling, or provision to third parties is prohibited.
• Learning data uploaded by students and legal guardians (e.g., pronunciation recordings, homework submissions) may be used by the Company for service improvement and learning analysis. However, external commercial use shall not be permitted without prior consent.

Article 25 Disclaimer for Free Services

In the case of Services provided to Members free of charge, no rights shall accrue to the Member, and the Company shall bear no compensation or liability of any kind in connection therewith.

Article 26. Dispute Resolution

• The Company shall operate a customer service center to reflect Users’ legitimate opinions or complaints and to compensate for damages. (Contact: [email protected])
• The Company shall prioritize the handling of complaints and opinions submitted by Users. If prompt handling is difficult, the Company shall inform the User of the reason and the schedule.
• In the event of a dispute related to electronic commerce between the Company and a User, if the User applies for damage relief, the matter may be submitted to a dispute resolution body commissioned by the Fair Trade Commission or a local government.

Article 27. Jurisdiction and Governing Law

• Litigation related to electronic commerce disputes between the Company and Users shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the User’s address at the time of filing, or if the address is unknown, the User’s place of residence. If the User’s address or residence is unclear, or if the User resides abroad, the case shall be filed with the competent court under the Civil Procedure Act.
• Korean law shall apply to lawsuits between the Company and Users.